Job Title: Medical Appointment Clerk

Location: Pyeongtaek, South Korea

Travel: N/A

Duties:

• Calls patients as needed to schedule, reschedule, and/or cancel appointments.

• Answers 90% of calls within 90 seconds.

• Ensures 8% or less of calls are abandoned.

• Ensures calls are answered in 45 seconds or less for each appointment line.

• Maintains an average talk time of 180 seconds or less per call.

• Customer/Patient complaints shall not exceed two per month.

• Attends the monthly access to care meeting.

• Coordinates with the clinic managers to review and update the booking protocols as frequently as required by applicable guidance.

Qualifications:

• Operate standard office equipment such as personal computers, copiers, fax machines, and telephone systems.

• Understand general medical ethics, telephone etiquette, and excellent communication and customer service skills.

• Proficiency in Microsoft Windows applications, to include Word, Excel, and PowerPoint

• Read, write, and speak English well enough to effectively communicate with all parties and other health care providers.

Education: A High School Diploma or General Educational Development (GED) equivalency certificate.

Experience: The Medical Appointment Clerks shall have at least one (1) verifiable year of experience for medical administration, office management, scheduling, or practice management within the last five (5) years.

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