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Job Post Details

CX Customer Project Manager - job post

Cisco Systems
별점 4.1/5점
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상세 직무 내용

Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life's experiences is no longer a possibility, it is quickly becoming a reality, and Cisco is owning the experience.

We're growing the team, and we're looking for a Customer Project Manager to join the Customer Experience (CX) team who will be responsible for leading and managing the end-to-end project encompassing the entire deliver service lifecycle (initiate, plan, implement, supervise & control and close).


What You’ll Do
Responsibilities include:
  • Adherence to Global Project Management Office (GPMO) project management methodology and all other internal methodologies
  • Ensure appropriate project planning and that all projects are delivered on time, in budget, and with high levels of quality
  • Ensure accurate scope and change management processes are adhered to between customers, partner & account teams
  • Handle customer concerns of any project or client issues in a timely manner
  • Baseline Management – Schedule, Cost, Quality
  • Proactively identify risks and communicate them appropriately to partners for risk mitigation and development of a contingency plan
  • Creation of project plans and oversight of plan timelines and evaluation of project process and results against success metrics
  • Directs and coordinates project staff, including project engineers, vendors, partners, or subcontractors
  • Prepare for engagement reviews and quality assurance procedures
  • Optimize and coordinate interaction between internal, partner and customer resources toward the completion of key services projects and programs
  • Help cross-train other employees where/when appropriate
  • Complete time and expense reporting in a timely and accurate manner

Who You Are
Minimum Qualifications:
  • Previous experience as project manager with strong project management skills including scheduling, financial reporting, performance reporting, communications, issues/risks/actions management, procurement management and other key PM abilities.
  • Must understand project financial reports prepared by the project specialist, comment on and provide options for irregularities and ensures a realistic forecast is made.
  • Bachelor’s Degree in business or a related field.
  • Proficient in: Microsoft Project, Excel, Word, PowerPoint
  • Fluent in Korean & business English communication.

Preferred Qualifications:
  • PMP certification or equivalent.
  • Extensive Program/Project Industry knowledge.
  • Executive client facing experience.
  • Previous experience in business development and management for new customers/markets/services business management role in a large or strategic account or group of customers.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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