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서울 지역 customer service representative 관련 취업정보

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채용공고 50개

Job Post Details

Customer Service Representative - job post

Eaton
3.7 out of 5
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상세 직무 내용

What you’ll do:

"This position is responsible for manage and monitor on time delivery for all customers working closely with Sales team in order to make customer satisfaction.
And, this position is acting the first point of customers, responsible for daily billing duties, ensuring all bills are verified and sent out on a timly basis to cusotmers, evaluating customers request and handling order, delivery and complaints.
It is prefered to work with EPC/Shipyard or related industries, project based, with good communication skill
"

" Acting as the first point of contact of customers
 Evaluating customer requests / tender documents and recommending suitable products to meet customer specifications.
 Handling customer inquiries on stock availability, order and delivery status.
 Assisting customers with analysis of application requirements. Coordinating information flow with factory engineering as necessary to meet customer’s special requirements.
 Receiving, reviewing for accuracy of pricing and technical data and processing of customer orders.
 Preparing technical project proposals and pricing quotations with delivery and credit terms to customers. Negotiating pricing with vendors and distributors. Seek sales manager’s guidance for special circumstances.
 Handling documentation preparation including packing list to ensure delivery of goods.
 Preparing necessary documentation to negotiate Letters of Credit with the bank. Requires coordination with customer, freight forwarder, chamber of commerce, and bank to process Letters of Credit.
 Evaluating customer requests for product failure replacements and coordinating with factory as necessary, for amicable resolution
 Filing of quotations and sales orders processed."

Qualifications:

Bachelor’s degree
+2 years' experience in Electrical related industry would be prefered

Skills:

" Multiple years experience in supporting/managing a customer center, better in manufacturing industry
 Good English (Written / Oral)
 SAP knowledge will be required
 Excellent skill in MS Office"
"• Good communication/negociation skill
  • Multi-tasking
  • Time management"
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