Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Cybersecurity Support Engineer to contribute to the success of our rapidly growing business.

As a Cybersecurity Support Engineer, you will:

Support Fortinet’s customers globally and primary responsible for local support for Korean customers.
Understand customer network/security implementation and requirement technically.
Provide First Level Technical issue support, analysis, troubleshooting and consultation.
Provide effective communication with customers and colleagues.
Manage customer expectation appropriately.
Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue.
Perform customer case management and escalation.
Reproduce customer issue/bug in lab environment.
Have knowledge, idea and experience sharing within the team.
Contribute to the team's success and be part of good team player.
Proactively support given tickets for the customer’s issues with Fortinet Products (Weekday).

We Are Looking For:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

2-5 years working experience in networking/security related field.
In-depth knowledge of TCP/IP.
Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation.
Adequate communication and written skills in English.
Got sense of urgency and capable to handle tense situation.
Positive, communicative and customer-oriented attitude.
Quick learner.
Having any of industry certificates (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP,CCNA,CCIE,AWS …)
Experience in security products and technology (e.g. Firewall, IPS, DDoS)
Good exposure in Unix/Linux environment would be a plus.
Experience in system integration and multi-vendor environment/
Experience in data centre deployment.
Experience in wireless access point.
Experience in SQL database.
Experience in virtualization.
Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience. (Preferred)

Why Join Us:

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

<#LI-PC1>

채용기업에 프로필을 공개하시겠어요?이력서를 등록하세요