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Job Post Details

Experience Design Specialist (정규직, 주40시간) - IKEA Korea RCMP - job post

IKEA
3.7 out of 5
대한민국
정규직
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채용 상세 정보

채용공고 세부 정보와 귀하의 프로필이 부합하는 점은 다음과 같습니다.

채용공고 유형

  • 정규직

지역

대한민국

상세 직무 내용

Job ID: 226617

Date posted: 05/04/2024

Who you are

Who you are
  • Strong knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
  • Deep understanding of the complexity of the RCMP processes and the role of technology as an integrated part of the business
  • Deep knowledge of RCMP processes, improvement methodologies and techniques with a clear focus on customer and co-worker experience
  • Expert knowledge of all aspects of project management
  • Deep knowledge of change management and prerequisites for succesful implementation
  • Deep understanding for the importance of correct, clear and timely communication
  • Ability to scope, plan and execute major implementation efforts by prioritising and making decisions with speed and simplicity
  • Strong leadership skills with ability to build, lead, inspire and empower cross-functional high performing project teams.
  • Passionate about driving complex change initiatives
  • Passionate about understanding customer behaviour and needs, and designing a unique remote experience that exceeds customer expectations

You have formal qualifications in change management, project management or equivalent, minimum 5 years of experience within experience design, process development or business development, minimum 3 years of experience of working in a matrix organisation, either within global/country set-up or across multiple sites/partners. You have experience of working in or with multiple channels e.g. retail, contact centre, digital/self-service. You have good English level.

Your responsibilities

Your responsibilities
  • Make necessary country adaptations of globally created initiatives, in agreement with group Experience Design Specialists, to secure local relevance
  • Ensure coming and on-going implementations and intiatives are communicated to all relevant stakeholders in the local RCMP in a clear way, thus securing common expectations and co-worker engagement
  • Drive and execute complex local implementation, including time, cost, scope, risk control, co-worker training, stakeholder management, reporting and follow up, as well as quality of new initiatives thus securing a smooth implementation process that sets the co-workers for success
  • Identify, engage and lead co-workers with key competences for the specific initiative in order to build a high performing project team
  • Manage dependencies and interfaces between projects and the running business to ensure common expectations
  • Maintain, update and manage change in relevant digital tools in order to secure functions are always up to date
  • Develop guidelines for trainings related to relevant digital tools and securing learning delivery in order to keep co workers up to date on procedures and ways of working
  • Provide global digital team with change requests to improve and optimise product functionality in order to ensure digital tools are fit for purpose and optimised for country needs
  • Contribute to follow up on performance and deliveries of possible external vendors in order to enable lowest cost of delivery and delivery according to expectations
  • Ensure close collaboration with all parts of the RCMP, both on group and country in order to capture input on improvements needs

About this work area

In this role you secure that the country Remote Customer Meeting Point (RCMP) adheres to quality standards and gather detailed reasons for any deviations in order to create solutions, while driving a culture of strong customer focus.

Questions and support? Let's connect!

Does this sound like your next challenge? IKEA offers an exciting and empowering work environment in a global workplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

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