Manage incidents and service requests assigned to Korea Service Desk. Participate as a priority in the recovery and restoration of systems as required by IT major incident management teams in the event of serious disruptions to critical services.
Support and develop other DSS Analysts where appropriate.
Administer users, groups, permissions and computers within Active Directory or ADManager. To receive and gather information relating to IT and telecommunications requirements for new company members, ensuring everything is set up ready for their first day