The ZEISS group is a Global Leader in Optical Technology with a 180-year history. The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semiconductor technology,industrial quality and research, medical technology and consumer optical technology. The history of the ZEISS group, which began with the founder of Carl Zeiss in 1846 based on the entrepreneurial spirit of “combining theory and practice”, has established itself as a pioneer in the field of optics through ceaseless exploration of the field of optics.

ZEISS Korea has played a key role in the Korean market for the past 40 years. For ZEISS, the Korean Market is One of the Top 5 Global Sales Markets, providing products and services from five business areas to Korean customers:

Semiconductor Manufacturing Technology
Industrial Quality Solutions
Research Microscopy Solutions
Medical Technology
Vision Care (Consumer Markets)

[Employment Conditions]

Division: Industrial Quality Solutions (품질솔루션사업부)
Job Title: Sales Support Associate
Contract: Fixed term (1yr)
Location: Seoul

Key Responsibilities:

1. Sales Admin in General

Create and manage CRM and SAP accounts
Create and manage leads in CRM system
Provide document support for contracts, bidding, and insurance processes
Manage tax invoices
Support order management and related documentation
Report sales data using tools such as Performance Pack and
Sales Cockpit Chat
Handle sales closing processes including issuing tax invoices
Review calculation sheets and support quotation processes for order management

2. Inside Service Sales

Conduct proactive telesales (ZMC) based on internal database
Handle customer phone inquiries and provide guidance on contract coverage, warranty, software, accessories, and general queries
Use iBase CRM to manage and close opportunities – ensuring all customer activities (quotes, calls, meetings, tasks) are recorded
Submit prospect reports to manager, including customer details, location, potential, and next steps
Conduct cold calling to generate new business opportunities and increase bookings
Collaborate closely with Regional Sales Managers and Product Sales Managers to align quotes, backlog, and service pipeline
Work together with the Services Sales Manager to create territory account plans and drive sales growth
Ensure timely and accurate order information is provided to the Customer Care team

Requirements:

Education or certification in business administration or related fields is a plus.
Proven experience in an administrative or support role, preferably in a customer service or technical service environment.
Knowledge of CRM systems is an advantage.
Proficiency in using office software, including MS Office (Word, Excel, PowerPoint) and database management.
Strong organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
Strong proactive and customer-oriented mindset.
Excellent communication skills, both written and verbal, to interact with customers and internal teams professionally.
Detail-oriented and committed to maintaining accurate and up-to-date records.
Ability to work independently while also being a team player.
Adaptable and flexible, with a positive attitude towards change and challenges.

Your ZEISS Recruiting Team:

JoEun Kim （김조은）, ShinBi Park （박신비）, YuNa Jung （정유나）

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